ddb33 Privacy Policy — Your Data, Our Responsibility
This Privacy Policy explains how ddb33 collects, uses, stores, and protects the personal information of players on our Bangladesh online casino and sports betting platform.
Introduction
ddb33 ("we", "us", "our") operates the online casino and sports betting platform at ddb33.app ("the Platform"). We are committed to handling your personal data with care, transparency, and respect. This Privacy Policy describes the types of information we collect from registered users and visitors, the purposes for which we process that information, and the rights you hold over your personal data.
By registering an account or using the ddb33 platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the platform and should contact support to discuss account closure. This policy applies exclusively to data collected via the ddb33.app website and associated services.
ddb33 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. Your data is used solely to operate, improve, and secure the platform and your account.
What Information We Collect
ddb33 collects personal information in several categories depending on how you interact with the platform. The following describes each category of data we may hold about you.
Identity and Contact Data
Full name, date of birth, registered mobile number, and any government-issued identification document submitted during account verification (e.g., National ID, passport number). This data is collected at registration and during KYC verification processes.
Financial and Payment Data
Transaction records including deposit amounts, withdrawal amounts, payment method references (e.g., bKash wallet number, Nagad number, Rocket number, bank account reference), and transaction timestamps. ddb33 does not store full card numbers; card transactions are handled by PCI-DSS compliant payment processors.
Technical and Device Data
IP address, device type, browser type and version, operating system, screen resolution, session duration, pages visited within the platform, referring URLs, and Bangladesh Standard Time (BST, UTC+6) timestamps for each session. This data is collected automatically when you access the platform.
Gaming and Betting Activity Data
Game history, bet amounts, outcomes, session times, bonus claims and usage, responsible gaming limit settings, and self-exclusion records. This data is processed to operate the platform, resolve disputes, detect prohibited activity, and fulfil responsible gaming obligations.
Cookies and Usage Data
Session cookies, persistent preference cookies, and analytical tracking data collected via first-party scripts. ddb33 does not use third-party advertising cookies for behavioural profiling outside the platform. See the Cookies section below for full detail on how to manage cookie preferences.
How We Use Your Information
ddb33 processes your personal data only for the purposes described below. We do not process personal data in ways that are incompatible with these stated purposes without first obtaining your explicit consent or without a legitimate legal basis to do so.
- 1Account creation and authentication — to verify your identity, create and maintain your ddb33 account, and authenticate your login sessions securely.
- 2Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket, bank transfer, and card channels, and to maintain an accurate transaction history for your account.
- 3Platform operation and improvement — to run the casino, sportsbook, and associated services; to diagnose technical issues; and to analyse aggregate usage patterns to improve the platform experience for all Bangladesh players.
- 4Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, bonus abuse, multiple-account violations, and any other prohibited conduct set out in our Terms and Conditions.
- 5Responsible gaming compliance — to enforce age restrictions (21+ only), apply deposit limits and session time settings requested by you, manage self-exclusion periods, and monitor for patterns that may indicate a problem gambling situation.
- 6Marketing communications — to send you promotional offers, bonus notifications, and seasonal promotions (such as Eid and BPL offers) by SMS or email, where you have not opted out. You may unsubscribe from marketing communications at any time via your account settings or by contacting support.
Legal Basis for Processing
ddb33 processes personal data under one or more of the following legal bases, depending on the category of data and the specific processing activity.
Contractual Necessity
Processing required to provide the services you have contracted for — creating your account, processing payments, and operating the games and sportsbook you actively use.
Legal Obligation
Processing required to comply with applicable laws and regulations, including KYC identity verification, anti-money laundering checks, responsible gaming age enforcement (21+), and retention of transaction records.
Consent
Processing carried out with your explicit consent — primarily marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Legitimate Interests
Processing carried out on the basis of ddb33's legitimate interests in operating a secure, fraud-free platform — including security monitoring, abuse detection, and aggregate analytics — where those interests are not overridden by your data protection rights.
Sharing Your Information
ddb33 does not sell your personal data. We share data only in the circumstances described below, and only to the extent necessary for the stated purpose.
- 1Payment processors — transaction data is shared with your chosen payment provider (e.g., bKash, Nagad, Rocket) and with our acquiring bank or payment gateway solely to execute and record your deposit or withdrawal. These partners are contractually bound to process your data only for this specific purpose.
- 2Game software providers — session and gameplay data is shared with providers such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi, and NetEnt to operate their game environments within the ddb33 platform. These providers are bound by data processing agreements and may not use your data for their own independent purposes.
- 3Regulatory and law enforcement authorities — ddb33 will disclose personal data to competent authorities where required by law, court order, or regulatory directive. We will notify you of such disclosure where we are legally permitted to do so.
- 4Business transfers — in the event of a merger, acquisition, or asset sale involving ddb33, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you before your data becomes subject to a different privacy policy.
ddb33 requires all third-party service providers who process personal data on our behalf to sign data processing agreements that bind them to confidentiality, security, and purpose-limitation obligations equivalent to or stricter than those in this policy.
Cookies and Tracking Technologies
ddb33 uses cookies and similar tracking technologies to operate the platform, maintain your session state, remember your preferences, and analyse platform usage. Cookies are small text files stored on your device when you access the platform. They do not contain executable code and cannot install software on your device.
ddb33 uses three categories of cookies. You can manage non-essential cookies through your device browser settings; however, disabling essential cookies may prevent some parts of the platform from functioning correctly.
- 1Essential cookies — required for platform operation, including session authentication, login state persistence, and security tokens. These cannot be disabled without breaking core platform functionality.
- 2Analytical cookies — used to measure aggregate usage of platform sections, identify navigation drop-off points, and improve the user experience. Data from analytical cookies is processed in aggregate form and is not linked to individually identifiable profiles.
- 3Preference cookies — used to remember settings you have configured within the platform, such as language preferences and responsible gaming display options, so they persist across sessions without requiring you to re-enter them each time.
Data Retention
ddb33 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later, in accordance with standard financial record-keeping requirements. Gaming activity logs are retained for a minimum of three (3) years to support dispute resolution and responsible gaming obligations.
When your account is closed at your request and no legal obligation requires further retention, ddb33 will anonymise or securely delete your personal data within a reasonable timeframe. Anonymised aggregate data (from which you cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.
Data Security
ddb33 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. While no platform can guarantee absolute security, the following measures are in place across all production systems.
SSL Encryption
All data transmitted between your device and the ddb33 platform is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser address bar when using the platform — this confirms your connection is encrypted.
Access Controls
Access to personal data within ddb33's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited. Staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.
Firewall and Intrusion Detection
ddb33's platform infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection monitoring. Automated alerts are triggered for anomalous access patterns, and security incidents are reviewed by our technical team within defined response time windows.
Your Data Rights
As a registered user of ddb33, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered mobile number for identity verification. We will respond within 30 calendar days.
ddb33 will not charge you for exercising any data right. Where a request is manifestly unfounded or excessive (e.g., repetitive requests for the same data within a short period), ddb33 reserves the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided.
Third-Party Services and External Links
The ddb33 platform integrates third-party game software from providers including Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi, and NetEnt. These providers operate their own game environments within the ddb33 interface. While ddb33 has data processing agreements in place with these providers, their internal data handling for game integrity purposes is governed by their own privacy practices. ddb33 does not control these third-party data practices beyond the contractual obligations we impose.
The ddb33 platform does not contain outbound links to external websites. If you navigate away from ddb33.app independently, any data collected by third-party websites is outside ddb33's control and is governed by those websites' own privacy policies. ddb33 accepts no responsibility for the privacy practices of any external site.
Children's Privacy — 21+ Platform
ddb33 is strictly an adults-only platform for players aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately close the account, delete the personal data, and where applicable return any deposited funds to the payment source. If you believe a minor has created an account on ddb33, contact us immediately at [email protected].
Changes to This Privacy Policy
ddb33 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When material changes are made, the updated policy will be published on this page with a revised effective date displayed at the top of the document. We will notify registered users of material changes via the contact details registered on their account.
Your continued use of the ddb33 platform after a revised Privacy Policy is published constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and contact support to arrange account closure. ddb33 recommends reviewing this page periodically to stay informed of how your data is being handled.
Contact Us About Your Privacy
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the ddb33 data team. We are committed to responding to all privacy-related enquiries promptly and transparently. You may also reach out regarding marketing opt-out, data deletion requests, or to report a suspected data breach.
Email us at: [email protected]
Our support team is available 24/7. For formal data rights requests, allow up to 30 calendar days for a full written response.
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